Wednesday, January 14, 2009

Dear Vista Print

I came across your products while searching online for return address labels. Your website was pretty easy to navigate, your selection was immense, and your prices were fine. Another google search for "Vista Print coupons" led me to your U.S. site, where I could order my labels for free and pay only the shipping.

I was a little disappointed when my first order could not be corrected after I submitted the wrong postal address, and had to place a second order, but they too were free, and the shipping costs were inexpensive (around $6.00 for each order - so I paid twelve dollars for 280 return address labels, of which I can really use only 140, but I realize it was my mistake).

I received the labels almost immediately, and they seem to be of good quality. I was a little confused when you emailed me two invoices as I had used my credit card to make an immediate payment. I ignored the invoices and I have been ignoring your emails since.

I have been ignoring your emails, the ones you send to me at least once a day, sometimes twice, sometimes three times! I don't know if you knew this, but this is how you push a customer like me away. You have bombarded me with promotions, I practically feel spammed! It's too bad, because everything else about our consumer relationship was pretty good. Now that I feel forced to unsubscribe from your email mailing list, I will definately think twice about ordering from your site again. I will probably not recommend you to my friends, even though your labels were nice, and free. And your shipping was not a total rip-off.

Sorry to break up with you this way. I hope someday you realize what you did to our relationship.


Seriously,
Karissa Dee


3 comments:

  1. I get labels in the mail for free from lots of places. The Canadian Cancer Society, the World Wildlife Fund, and others which slip my mind at the moment. They do not come close to how cool your 'Om' ones are/were. Are these ones comparable in coolness, at least?

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  2. I've heard a lot of good things about vista print, but good to know they are major spammers. It gets annoying after awhile.

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  3. It's interesting because I've used Vista print for years for all my business printing with no problems or spam. DH started using them last year and he is getting heaps of email and problems. I also heard some people saying to be careful of extra charges but I find them really good, I wonder if it depends which country it is based in?

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Thanks for commenting! I will have it published as soon as I can ~ Karissa